MERGER & CONVERSION WEEK FAQs
February 13th - 17th
Q. Will there be any changes to my account?
A. No, your account numbers, interest rates, terms, direct deposits, or automatic transfers will not change.
Q. Will my routing number change?
A. Yes, going forward all customers will use KodaBank’s routing number, 091309736. Your direct deposits will continue with no interruptions. Direct deposits are credited on the actual effective date. The bank will notify companies that deposit or withdraw funds from your account via ACH of your new routing number. Feel free to contact them on your own.
Q. Will my Citizens State Bank Midwest or KodaBank Debit Card continue to work?
A. Yes! You can continue to use your current Citizens State Bank Midwest/KodaBank Debit Card up until your expiration date. We recommend having an extra form of payment from February 14th through February 16th.
Q. When should I start using my new KodaBank checks?
A. Start using your new check blanks Friday, February 14th.
Q. How can I access Online Banking?
A. You can check out Online Banking at www.kodabank.com starting February 17th. You will have the same username.
Q. Will I have access to my mobile banking app?
A. On Monday, February 17th, you will be required to download KodaMobile. KodaMobile is available in App Store or Google Play.
Q. Can I still access my e-Statements?
A. Yes, e-Statements will still be accessible via Online Banking. Any statements before February 14th may take up to 90 days to be available. We suggest making hard copies of your statement before February 13th.
Q. Will my Bill Pay payments continue to work?
A. Yes, any scheduled payments will be processed as usual; however, you will not be able to see any Bill Pay history.
Q. Will my statements continue to be monthly?
A. Yes! You will receive 2 statements for the month of February. You will be mailed a final account statement from CSB at the close of business February 13th, interest will be added, but no service charge will be assessed. Going forward, you will continue to receive monthly statements by mail or e-Statement. Regular statement cycles will be processed at the end of the month.
As a reminder, from February 14th through February 16th we advise having multiple forms of payment, also you will not be able to access:
· Online Banking
· Bill Pay
We look forward to offering you a more efficient banking experience, while still providing the personalized service you have come to know!
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